Show your true potential to your next employer.
This page is to give you some tips for your video interview, but if you need technical support, this is where you can find it:
If you'd like to get in touch with someone you can contact our dedicated candidate support team.
The team is available 24/7 over email and we aim to get back to you within 15 minutes.
You can reach the team by emailing support.
Interviews can be tough at the best of times, so we want to make the process as straightforward as possible to help you concentrate on the most important part - getting the job. Make the most of our experience in recruitment, and look through these top tips to help you secure your dream job and how we can assist with our video technology.
If you’re using a mobile device:
It really is as easy as 1-2-3. Our process goes a bit like this:
We’ll break it down a bit more:
You’ll receive an email with a link to your video interview. You can take the interview on a mobile, desktop or tablet, at any time of the day. Though you will need to complete your interview before the deadline provided by the employer.
The process is the same whichever device you use but will look different on mobile vs desktop. Below we have outlined the interview flow as it appears on desktop.
Once you have clicked on the video interview link found in your email, you’ll see a welcome page that introduces you to the role you are applying for.
First you’ll register your details
You’ll now see a short video introducing you to the LaunchPad platform and explaining what’s ahead in the process.
We’ll then help you setup your camera and microphone to get the best quality.
Attention! The next part - a practice question - is essential to check you are set up correctly. We strongly recommend completing this step to ensure your interview goes smoothly.
You’re now ready to take your interview.
You’ll now be asked a series of questions and your answers will be recorded. Typically you’ll be given a short amount of time to prepare your response to each question.
To simulate a face-to-face interview, you’ll usually only be given one chance to record your answer to see how you think on your feet.
Once you’ve completed your interview you’ll see a completion and thank you screen and you're done!
The employer will then be in touch with feedback and next steps.
What to do if you have a technical issue
If you have any technical problems with your interview, please email email@example.com with your name, device used and a brief description of the issue. Our dedicated support team will respond to you within 1 hour and are available 24 hours a day 7 days a week.
Please note: that the main office staff do not have access to your interview or any candidate or customer data and aren’t able to provide technical support. Our support email is the best and fastest way to get help - firstname.lastname@example.org
If you have missed your interview deadline or have other non-technical issues, please contact the employer directly.
Need to take your interview on the go?
Our app can be used on Apple and Android devices across mobile, tablet and desktop.